Poul Erik Norgaard & Tadashi “TAD” Kondo
The Kondo Group is a team of Realtors that assists clients throughout the South Bay and beyond. Founded by Tadashi Kondo in 2014, The Kondo Group has been included in the top California 100 teams with RealTrends for the past several years and is part of the 2023 Real Estate All-Stars in Los Angeles Magazine. Tad, a native of Palos Verdes, has worked in real estate since 2004. Poul Erik Norgaard, originally from Denmark, is a residential and commercial Realtor who has raised his family in the South Bay and is deeply ingrained in his community. He has worked in real estate for seven years.
How do you ensure your business is successful?
Tad: We hold integrity and trust as our #1 priority. Our clients are making one of the biggest purchases or sales in their lifetime, and they need an agent they can trust. We protect our clients’ assets as if they are our own, and we make sure our buyers and sellers are fully protected and informed throughout the whole process. We will fight tooth and nail for them.
How do you stay on top of your game?
Poul Erik: It is important to stay motivated and hungry for more knowledge, more understanding, more resources, more serving, more influence. In order to not let pride get the best of us, we also consciously have to stay humble. The more we serve others, the greater our legacy becomes.
How do you help clients feel they are in good hands?
Tad: Communication, follow-through and setting expectations are important! If our clients have questions, it’s our job to respond right away. The last thing they want is to wait a day or two for a response. And if we say we are going to do something, we will do it. This builds trust, and our clients can depend on us. Setting the expectations of every sale for our clients is very important. We need to educate them about the process and the potential issues that may arise in order to minimize surprises. We also need to let them know what they can expect from us.
What role does your family play in your career?
Poul Erik: My family is a big part of why I excel in real estate. I enjoy spending time with my wife and kids, whether at home or out and about. The flexibility of this career allows me to be present at crucial times. When appropriate, I make my family a part of my work—distributing flags or setting up open house signs. And of course I make them a part of victory celebrations.